Refund policy

Thank you for visiting our online store! If you are not completely satisfied with your purchase, you can request a return or exchange within 14 days in accordance with EU consumer protection law. The following is our return and exchange policy:

1. Conditions of Return and Exchange

 You can request a return or exchange within 14 days of receiving the item.

 Items must be unused and in new condition, with all original packaging, labels and complimentary accessories.

If you wish to exchange an item, please make sure that the size, colour and style of the item match your needs.

2. How to apply for a return

 Please submit a return request via our customer service email address prior to return.

Provide your order number, product information, and reason for return. We will provide you with the return address and relevant guidance.

 Returned goods must be sent back within 14 days, and the cost of return shipping is borne by the buyer.

3. Refunds

Once the item has been returned and checked for error, we will refund the original payment method used to pay for it within 14 working days.

 If the item itself has a quality problem or is sent incorrectly, we will bear the cost of return.

4. Exchanges

If you wish to exchange the item (e.g. change size or color), we recommend that you return the item and place a new order. Please contact customer service and we will help you.